Shipping policy

At 11Oils Autocare, we are committed to delivering your orders quickly and efficiently. Here’s everything you need to know about our shipping process:

What Does Shipping Include?

• All orders are shipped via trusted courier partner – SHIPROCKET.
• Orders are dispatched within 24 to 48 hours, subject to stock availability.
• Delivery typically takes 4 to 7 business days after dispatch. However, delivery to some Northeast regions may take up to 15 days.
• Delays may occur during festive seasons or special sale periods.
• We currently ship only within India.

Once your order is shipped, you’ll receive a confirmation email within 24–48 hours containing the following details:

• Courier Partner
• Shipping Address & Contact
• Number of Packages
• Tracking ID
• Tracking Link

If any item is unavailable or unfit for shipping, we will inform you and cancel that part of your order. You will not be charged for canceled items.

If you receive fewer packages than expected or find your shipment tampered/damaged/missing, please mention it on the delivery receipt (POD), take photos, and contact us immediately:

• +91-9513909301 (10:00 AM – 6:30 PM)
• Sales@gvcc.in

How to Track Your Shipment

After dispatch, a tracking number is shared via email.
You can track your order on the courier partner’s website using this number.
Enter your tracking ID to view the delivery status.

For tracking assistance:

• Call us: +91-  9513909301 (10:00 AM – 6:30 PM)
• Email: Sales@gvcc.in

Partial Orders

If your order includes multiple items and some are out of stock:

• We’ll contact you before shipping to explain the situation.
• You can choose to:
  • Ship only the available items now and the remaining later (at no extra shipping cost), or
  • Cancel the unavailable item(s), or
  • Replace with a different product of your choice.
• If canceled, a refund will be processed within 7 business days to your original payment method.

Cash on Delivery (COD)

COD is available for orders above ₹999 and up to ₹12,000, subject to courier service availability.
Please check availability on the product page by entering your pin code.

Shipping of Liquid Products

All liquid items are shipped via surface transport only, in accordance with regulations by the Bureau of Civil Aviation Security (BCAS) and state authorities.

For any questions regarding your shipment, contact our support team:

•  +91-  9513909301 (10:00 AM – 6:30 PM)
• Sales@gvcc.in