Return, Refund & Cancellation Policy

At 11Oils Autocare, customer satisfaction is our top priority. While we take great care in delivering quality products, we understand there may be rare instances where a return or refund is needed. Please review our policies below for a smooth experience.

Return & Refund Policy

We gladly accept returns on all new, unused merchandise. However, the following conditions apply:

• Returns must be initiated within 3 days of the delivery date.
• All items must be returned in original packaging, with manuals and accessories included.
• A 15% restocking fee applies to all eligible returns.
• Shipping charges are non-refundable.
• Returned items must not be damaged, used, or previously installed.
• Non-returnable items include:
  1. Liquid products
  2. Polishing machines
  3. Discounted or clearance products
  4. Certain plastic items (as specified per product)

Note for COD Orders: Returns/exchanges are accepted. However, the refund will be credited to your 11 Oils wallet for use in future purchases.

If your order qualified for free shipping, the return amount will be adjusted to exclude our actual shipping costs.

Refunds will be processed within 3–5 business days of receiving the returned item(s).

For return requests, please call us at +91-9513909301 between 12:00 PM – 3:00 PM, or email: sales@gvcc.in
Please mention your order ID and the reason for return.

Replacement Policy

If your item arrives damaged, defective, or not as described, you may request a replacement at no additional cost. In case the product is unavailable, we will issue a full refund.

• Always include a copy of the original invoice in your return package.
• Please pack fragile items with sufficient padding to avoid in-transit damage.
  (We are not responsible for damages that occur during return shipping.)

To request a replacement, call us between 10:00 AM – 6:30 PM at +91-9513909301, or email sales@gvcc.in with your order details and issue description.

Order Cancellation Policy

Orders can be canceled within 24 hours of placing the order, before the shipment is processed.

• After 24 hours or once the order is packed/shipped, cancellations will incur a 15% restocking fee.

To cancel your order, contact us via call or email at the earliest:

• +91-9513909301 (10:00 AM – 6:30 PM)
• sales@gvcc.in

Pricing Policy

We strive to display accurate and up-to-date pricing as provided by manufacturers and distributors. However, occasional discrepancies may occur due to:

• Regional pricing differences
• Manufacturer pricing updates not yet reflected on our site

In such cases, rest assured — you will only be charged the price displayed at the time of your order.

Contact Us

📞 Call: +91-9513909301 (Mon–Sat, 10:00 AM – 6:30 PM)
📧 Email: sales@gvcc.in